Last updated: 21 August 2026
Avion BioLabs Ltd respects your privacy and is committed to handling personal information responsibly, securely and transparently.
WHO WE ARE
The data controller for personal information processed through avionbiolabs.co.uk is:
Avion BioLabs Ltd
Company No. 17277509
Registered Office:
14E Docklands Business Centre
10–16 Tiller Road
London
E14 8PX
United Kingdom
Email:
support@avionbiolabs.co.uk
Website:
avionbiolabs.co.uk
INFORMATION WE MAY COLLECT
Depending on how you interact with us, we may collect:
- your name;
- billing address;
- delivery address;
- email address;
- telephone number;
- account information;
- order information;
- transaction information;
- customer-service correspondence;
- return and refund information;
- marketing preferences;
- IP address;
- device and browser information;
- website usage information;
- security and fraud-prevention information; and
- information you voluntarily provide through forms, live chat, email or other communication methods.
PAYMENT INFORMATION
Payments are processed through specialist payment providers.
We do not normally receive or store your complete payment-card number.
Payment providers may process personal information under their own privacy obligations.
WHY WE USE PERSONAL INFORMATION
We may process personal information to:
- process orders;
- administer payments;
- arrange delivery;
- send order and tracking information;
- provide customer support;
- process returns and refunds;
- respond to enquiries;
- maintain business and accounting records;
- prevent fraud and abuse;
- secure our website and infrastructure;
- comply with legal obligations;
- investigate disputes;
- improve our website and services;
- understand website performance;
- administer customer accounts; and
- send marketing communications where legally permitted.
OUR LAWFUL BASES
Depending on the activity, our lawful basis for processing may include:
CONTRACT
Where processing is necessary to provide products or services you have requested or to take steps at your request before entering into a contract.
LEGAL OBLIGATION
Where processing is necessary for us to comply with legal or regulatory obligations.
LEGITIMATE INTERESTS
Where processing is reasonably necessary for a legitimate business purpose and those interests are not overridden by your rights and freedoms.
Examples may include website security, fraud prevention, service improvement and certain administrative activities.
CONSENT
Where you have provided consent, such as for certain marketing or non-essential cookie activities.
Where processing is based on consent, you may withdraw consent at any time.
ORDER PROCESSING
We use order information to:
- confirm purchases;
- fulfil orders;
- arrange delivery;
- manage customer enquiries;
- process returns;
- process refunds; and
- maintain appropriate financial records.
DELIVERY PROVIDERS
Information necessary to fulfil an order may be shared with delivery and logistics providers.
This may include:
- your name;
- delivery address;
- telephone number; and
- email address,
where required for delivery, tracking or delivery notifications.
CUSTOMER SUPPORT
If you contact us by email, live chat, website form or another support channel, we process the information you provide in order to:
- respond to your enquiry;
- investigate an issue;
- administer an order; and
- maintain an appropriate record of our communication.
ANALYTICS
We may use analytics technologies to understand:
- how visitors reach our website;
- which pages visitors use;
- how users navigate the website;
- website performance;
- technical errors; and
- general usage trends.
Where consent is legally required before analytics technologies may operate, those technologies will only be enabled following the required consent.
MARKETING
Where permitted by law, we may send information concerning Avion BioLabs products, services or content.
You may unsubscribe from marketing communications at any time by:
- using an unsubscribe facility included in the communication; or
- contacting support@avionbiolabs.co.uk.
Transactional communications relating to an order or customer-service matter are not marketing communications.
WHO WE MAY SHARE INFORMATION WITH
Where reasonably necessary, personal information may be shared with categories of service provider including:
- payment processors;
- delivery companies;
- hosting and infrastructure providers;
- ecommerce service providers;
- analytics providers;
- customer-support technology providers;
- communications providers;
- fraud-prevention and cybersecurity providers;
- accountants;
- legal or professional advisers; and
- government, regulatory or law-enforcement authorities where disclosure is legally required.
We do not sell customers' personal information to third-party advertisers.
INTERNATIONAL TRANSFERS
Some technology providers may process information outside the United Kingdom.
Where UK data-protection law requires safeguards for an international transfer, we will take appropriate steps to ensure a lawful transfer mechanism is used.
HOW LONG WE KEEP INFORMATION
We retain personal information only for as long as reasonably necessary for:
- the purpose for which it was collected;
- legal obligations;
- accounting requirements;
- fraud prevention;
- security;
- resolving disputes; and
- establishing or defending legal claims.
Order and financial records may generally need to be retained for several years in accordance with applicable accounting and legal requirements.
Other information is retained according to its purpose and operational need.
INFORMATION SECURITY
We use reasonable technical and organisational measures designed to protect personal information against:
- loss;
- unauthorised access;
- misuse;
- alteration; and
- unauthorised disclosure.
No internet-based system can guarantee absolute security.
YOUR DATA-PROTECTION RIGHTS
Depending on the circumstances and lawful basis involved, UK data-protection law may give you rights including:
- the right to be informed;
- the right of access;
- the right to correct inaccurate information;
- the right to erasure in certain circumstances;
- the right to restrict processing in certain circumstances;
- the right to data portability where applicable;
- the right to object to certain processing; and
- rights concerning certain automated decision-making.
YOUR RIGHT TO OBJECT
Where we process personal information on the basis of legitimate interests, you may have the right to object to that processing.
You have the right to object to processing for direct marketing purposes.
WITHDRAWING CONSENT
Where we rely upon your consent, you may withdraw that consent at any time.
Withdrawal does not make processing carried out before withdrawal unlawful.
EXERCISING YOUR RIGHTS
To make a data-protection request, contact:
support@avionbiolabs.co.uk
We may need to verify your identity before responding to certain requests.
CHILDREN
Our ecommerce services are intended for adults aged 18 and over.
We do not knowingly seek to collect personal information from children for the purpose of selling age-restricted products.
COOKIES
Our website uses cookies and similar technologies.
Further information is available in our Cookie Policy.
COMPLAINTS
If you have concerns about how Avion BioLabs handles your personal information, please contact us first so that we have an opportunity to investigate.
You also have the right to complain to the Information Commissioner's Office where applicable.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to:
- our services;
- our technology;
- our legal obligations; or
- how personal information is processed.
The current version will display the date on which it was last updated.
CONTACT
Avion BioLabs Ltd
Company No. 17277509
Registered in England and Wales
Registered Office:
14E Docklands Business Centre
10–16 Tiller Road
London
E14 8PX
United Kingdom
Email:
support@avionbiolabs.co.uk