Last updated: 21 August 2026
This Shipping & Delivery Policy applies to orders placed through avionbiolabs.co.uk.
Avion BioLabs Ltd supplies laboratory, analytical and non-clinical research products from UK-held stock.
DELIVERY AREA
We currently deliver orders placed through our website to eligible addresses within the United Kingdom.
Available delivery methods, estimated delivery times and any applicable charges are shown during checkout before payment is completed.
ORDER PROCESSING
Orders are normally processed Monday to Friday, excluding UK bank holidays.
Orders placed before 2:00pm Monday to Friday will normally be dispatched the same working day where:
- the products are in stock;
- payment has been successfully completed; and
- any necessary order checks have been completed.
Orders placed after 2:00pm, at weekends or on UK bank holidays will normally be processed on the next working day.
Exceptionally busy periods, adverse weather, carrier disruption or circumstances outside our reasonable control may result in longer processing times.
DELIVERY SERVICES
Our primary UK delivery service is Royal Mail Tracked 24 or another tracked service of an equivalent standard where appropriate.
Royal Mail Tracked 24 normally has a next-working-day delivery aim after dispatch. This is a delivery aim rather than a guaranteed delivery time.
Tracking information will normally be provided after dispatch.
DELIVERY CHARGES
Free tracked UK delivery is available on qualifying orders over £75.
For orders that do not qualify for free delivery, the applicable delivery cost will be clearly displayed at checkout before the order is submitted.
No undisclosed mandatory delivery charges will be added after an order has been placed.
DELIVERY ESTIMATES
Delivery dates or times displayed on our website are estimates unless expressly described as guaranteed.
Occasional carrier delays may occur after an order has left our premises.
Where appropriate, Avion BioLabs will assist customers with carrier enquiries concerning delayed or missing parcels.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after placing an order, contact us immediately at:
support@avionbiolabs.co.uk
Where the order has not yet been dispatched, we will make reasonable efforts to correct the address.
Once an order has been dispatched, we cannot guarantee that the delivery carrier will be able to redirect it.
FAILED OR RETURNED DELIVERIES
If a parcel is returned to us because of:
- an incorrect or incomplete address;
- failure to accept delivery;
- failure to collect the parcel; or
- another delivery issue attributable to the recipient,
we will contact the customer regarding the available options.
Additional delivery costs may apply where re-dispatch is requested because of an incorrect address or failure to collect.
This does not affect your statutory rights where the delivery failure was caused by Avion BioLabs or the delivery carrier.
LOST PARCELS
If tracking information indicates that an order may have been lost in transit, please contact:
support@avionbiolabs.co.uk
Where appropriate, we will investigate the matter with the delivery carrier.
If an order is confirmed as lost before delivery to the customer, we will provide an appropriate replacement or refund.
DAMAGED PARCELS
If your parcel arrives visibly damaged, please retain:
- the product;
- the original packaging; and
- the delivery packaging.
Contact us as soon as reasonably possible with your order number.
Photographs of the package and product may assist us in resolving the issue with the delivery carrier.
STORAGE-SENSITIVE PRODUCTS
Some research materials require specific storage conditions.
Products should be inspected promptly after delivery and stored in accordance with the information provided on the product label, product page or accompanying documentation.
Transit packaging is intended to protect products during normal delivery and should not be regarded as long-term storage.
RETURNS
Please do not send goods to our registered office without first contacting us.
Returns are handled in accordance with our Returns & Refunds Policy.
Where a return is authorised, we will provide the appropriate return instructions.
CONTACT
Delivery enquiries:
support@avionbiolabs.co.uk
Avion BioLabs Ltd
Company No. 17277509
Registered in England and Wales
Registered Office:
14E Docklands Business Centre
10–16 Tiller Road
London
E14 8PX
United Kingdom