Last updated: 21 August 2026
These Terms & Conditions govern use of avionbiolabs.co.uk and purchases made from Avion BioLabs Ltd.
Please read them carefully before placing an order.
ABOUT AVION BIOLABS
Avion BioLabs Ltd is a private limited company registered in England and Wales.
Company No. 17277509
Registered Office:
14E Docklands Business Centre
10–16 Tiller Road
London
E14 8PX
United Kingdom
Customer Support:
support@avionbiolabs.co.uk
Website:
avionbiolabs.co.uk
APPLICATION OF THESE TERMS
These Terms apply to purchases made through avionbiolabs.co.uk.
The following policies also form part of our website terms where applicable:
- Shipping & Delivery Policy;
- Returns & Refunds Policy;
- Privacy Policy;
- Cookie Policy; and
- Research Use Only Policy.
Nothing in these Terms excludes or restricts statutory rights that cannot legally be excluded or restricted.
AGE REQUIREMENT
You must be at least 18 years old to place an order through our website.
By submitting an order, you confirm that you are aged 18 or over.
We reserve the right to refuse or cancel an order where we reasonably believe this requirement has not been satisfied.
RESEARCH-USE-ONLY PRODUCTS
Products designated as research-use-only materials are supplied solely for lawful laboratory, analytical and non-clinical research purposes.
Such products are not supplied for:
- human consumption;
- self-administration;
- medical treatment;
- diagnosis;
- prevention or cure of disease;
- therapeutic use;
- cosmetic application;
- veterinary administration; or
- personal use.
Product packaging, presentation or format does not override an expressly stated research-use-only designation.
By purchasing a research-use-only product, you confirm that you understand and accept its stated intended-use restrictions.
NO MEDICAL ADVICE
Information available through Avion BioLabs, including information provided through:
- the website;
- Research Hub;
- Research Library;
- calculators;
- Avion AI;
- product information;
- educational material; and
- customer support,
is provided for general scientific, educational and research information.
It is not medical advice.
Nothing on our website is intended to diagnose, treat, cure or prevent any disease or health condition.
Avion BioLabs does not provide personal prescribing, treatment, dosage or administration advice.
PRODUCT INFORMATION
We take reasonable care to ensure that product information is accurate.
Product pages may contain information including:
- product name;
- quantity;
- strength;
- presentation;
- price;
- storage information;
- research classification; and
- available analytical documentation.
Minor variations in packaging, labels or appearance may occur between production batches where the essential specification remains unchanged.
BATCH DOCUMENTATION
Certificates of Analysis and other analytical documentation may be available for selected products and batches.
Where batch-specific documentation is provided, customers should refer to the documentation relating to the particular batch supplied.
We do not intend any general testing or purity statement to override batch-specific analytical results.
AVAILABILITY
All products are offered subject to availability.
Adding an item to a basket does not reserve stock.
If a product becomes unavailable after an order is placed, we may:
- offer an appropriate alternative with your agreement;
- refund the unavailable item; or
- cancel and refund the affected order.
PRICING
Prices are displayed in pounds sterling.
Any applicable delivery charge will be shown before an order is submitted.
We do not add undisclosed mandatory charges after an order has been placed.
If an obvious pricing or technical error occurs, we may contact you before accepting or dispatching the affected order.
PLACING AN ORDER
Submitting an order constitutes an offer to purchase the products shown.
An automated order acknowledgement confirms that we have received the order but does not necessarily mean that the order has been finally accepted.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- payment cannot be authorised;
- a product is unavailable;
- information supplied appears materially incorrect;
- fraud or misuse is suspected;
- an obvious technical or pricing error has occurred;
- legal or regulatory restrictions apply; or
- information available to us reasonably indicates an intended use incompatible with a product's research-use-only designation.
Where we cancel an order after receiving payment, the appropriate amount will be refunded.
PAYMENT
Orders must be paid for using a payment method made available through checkout.
Payment transactions may be processed by specialist third-party payment providers.
Customers should never send full payment-card details to Avion BioLabs through ordinary email or messaging services.
DELIVERY
Delivery is governed by our Shipping & Delivery Policy.
Delivery options, charges and estimates are shown during checkout where applicable.
Customers are responsible for providing accurate delivery information.
RISK IN GOODS
Where you purchase as a consumer, risk in physical goods passes in accordance with applicable consumer law, normally when the goods come into your physical possession or that of a person identified by you to receive them.
RETURNS AND REFUNDS
Cancellation, return and refund rights are described in our Returns & Refunds Policy.
Nothing in these Terms limits statutory rights relating to faulty, damaged or misdescribed products.
STORAGE AND HANDLING
Customers are responsible for following all applicable product-specific storage and handling information.
Research materials should be stored securely and handled appropriately for their stated intended use.
Products should be kept out of the reach of children.
RESPONSIBLE AND LAWFUL USE
You must not use our website or products:
- for unlawful purposes;
- contrary to a product's expressly stated intended-use restriction;
- in a way that infringes the rights of another person;
- to make false or misleading representations concerning Avion BioLabs;
- to interfere with the operation or security of our website; or
- to attempt unauthorised access to our systems.
RESEARCH AND EDUCATIONAL CONTENT
Our website may discuss published scientific literature, analytical terminology, experimental mechanisms and areas of research.
The presence of scientific or educational information does not mean that a research-use-only product is approved or intended for medical, therapeutic or personal use.
Scientific understanding may develop over time.
Where scientific accuracy is important, users should consult original published research and appropriate professional sources.
INTELLECTUAL PROPERTY
Unless otherwise stated, the Avion BioLabs brand, logo, original website content, graphics, photographs, design elements and other original material are owned by or licensed to Avion BioLabs Ltd.
They may not be reproduced or commercially exploited without permission except where permitted by law.
THIRD-PARTY SERVICES
We may use third-party providers for services including:
- payments;
- delivery;
- hosting;
- analytics;
- communications; and
- other website infrastructure.
Independent third-party websites and services are governed by their own terms and policies.
LIABILITY
Nothing in these Terms excludes liability where exclusion would be unlawful, including liability for:
- death or personal injury caused by negligence;
- fraud; or
- fraudulent misrepresentation.
Nothing in these Terms removes statutory consumer rights.
Subject to those protections, Avion BioLabs will not be responsible for loss or damage resulting from unlawful use, deliberate misuse, improper storage or handling, or use contrary to clearly stated intended-use restrictions or instructions where responsibility properly rests with the purchaser.
EVENTS OUTSIDE OUR REASONABLE CONTROL
We will not be responsible for delays caused by circumstances outside our reasonable control, which may include:
- significant carrier disruption;
- severe weather;
- infrastructure failure;
- widespread technology outages;
- industrial action; or
- governmental restrictions.
We will take reasonable steps to minimise the effect of such events on affected orders.
CHANGES TO THESE TERMS
We may update these Terms periodically.
The current version will display its last-updated date.
The version in effect when an order is placed will normally apply to that purchase.
COMPLAINTS
If you are dissatisfied with an order or our service, contact:
support@avionbiolabs.co.uk
Please include sufficient information for us to identify the relevant order or issue.
We will aim to investigate complaints fairly and promptly.
GOVERNING LAW
These Terms are governed by the laws of England and Wales.
Consumers may additionally benefit from mandatory legal protections applicable in the jurisdiction in which they live.
CONTACT
Avion BioLabs Ltd
Company No. 17277509
Registered in England and Wales
Registered Office:
14E Docklands Business Centre
10–16 Tiller Road
London
E14 8PX
United Kingdom
Email:
support@avionbiolabs.co.uk
Website:
avionbiolabs.co.uk